Essentials of total quality management

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Business & Economics - Management & Leadership
Essentials of total quality management

Essentials of total quality management

Richard Leonard Williams

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Lots of managers want to "get up to speed" on total quality but don't know where to start. This guide aims to reduce the elusive TQM process and features self-assessment tools, an interactive format and a glossary of essential terms. It covers: how the total quality movement got started, including Deming's 14 points, Juran's philosophy and the three elements of TQM; how to use accepted quality tools and techniques to implement TQM; and what all employees can do - from the mail room to the board room - to improve quality in their organization.

Kategorien:

Business & Economics - Management & Leadership

Jahr:

1994

Verlag:

AMACOM

Sprache:

english

ISBN 10:

0814478336

Datei:

EPUB, 413 KB